Ali Hamza

The simplest way Eliminate A nasty Google Review.

Virtually all business owners recognize that providing the utmost  effective customer service easy for their customers is essential to  running a feasible business. However it's extremely difficult to operate  a business without occasionally having a dissatisfied customer. It used  to be said that for each dissatisfied customer you'd they'd tell 15  other people.

Well the rules have changed. The net now provides  dissatisfied voice a range of thousands with an almost endless time  limit expressing themselves. All anyone has to complete is give a  business a bad review on Google Places, or Yelp, or Facebook or one of  the hundreds or even a large number of the directory sites, and this one  incident will make your company look bad sending customers running from  your own business.

I recently was dealing with a client who had  exactly this situation. A rare dissatisfied customer had posted a  negative review on his Google Places Page. He knew of the specific  situation so he knew it absolutely was real and not really a  competitor's dirty trick. What most business owners do not realize is  that it is virtually impossible to obtain a review removed until you can  prove to Google that some body else really is playing dirty pool. But  this review was real and even though the account of events (as told by  the customer) wasn't exactly in line with what my client told me.

As  a business owner once you get a bad review your initial reaction would  be to want to create the record straight. But once we talked I surely  could reveal to my client that there is a better way to handle it. You  see Google gives the business enterprise owner a rebuttal space right  below the review. The way you handle that rebuttal often means the  difference between getting more customers and not. It might mean eating a  drumstick of crow, but it's worthwhile to make sure the bad review  doesn't do the damage the author had in mind.

What we did was to  acknowledge that a bad situation did occur. Within our case the  complaint was in regards to a late delivery. Even though the customer  had actually given the incorrect address over the phone, we didn't say  that. What we said was that individuals strive to make sure we get  accurate information, but in this instance something had opted wrong. We  apologized to the customer for that. buy google reviews

Then we took the important  thing step to correcting this situation. We offered a significant  discount to the customer if they'd come back and give us another  possiblity to prove our capabilities. To my knowledge that customer  never took my client through to his offer. But what we accomplished with  this sort of rebuttal was to be able to tell other potential clients  these things about us. Get your satisfied customers to go in and crowd  out the bad review. For Google places just a few long winded reviews  will push the bad review underneath the fold (off the page).

Finally  another way to deal with them is to produce it right with the customer.  Do whatever it takes to encourage them to turn that bad review in to a  good one. But see actually that is the thing. You can't go in and revise  your reviews. Once they're there...they are there. What you can do  would be to go in and give an updated review. Once you have a satisfied  customer that is what you want to question them to complete; to provide a  revised version of their experience with your company with a new  review.

In the event that you are going to take business nowadays  you need to watch on your internet reputation. You can't turn a blind  eye, because potential customers are searching for you and finding you.  It doesn't take much to own them move on to your competition. The way  you cope with bad reviews could be killer crucial that you your bottom  line.

Error

Anonymous comments are disabled in this journal

default userpic